Before relying on a report

Camera images and community reports may be delayed, incomplete, or inaccurate. Always follow official signs, officers, and transport operators. BorderCheck does not guarantee a crossing time.

Common fixes

• Pull to refresh or tap the refresh button.
• Check your internet connection.
• If publishing fails, keep the local draft and try again later.
• For train travel, confirm the latest service and ticket availability with the official operator.

Report a problem

Email contact@rainforeststudio.my. Include your phone model, app version, what you tapped, and the approximate time. Do not send passport numbers or other sensitive personal information.

参考资讯前

摄影机画面及用户路报可能延迟、不完整或不准确。请始终以现场标志、执法人员和运输营运商指示为准。BorderCheck 不保证通关时间。

常见处理方法

• 下拉刷新或点击刷新按钮。
• 检查网络连接。
• 若发布失败，请保留本地草稿，稍后再试。
• 搭乘火车前，请向官方营运商确认最新服务与余票。

报告问题

请电邮 contact@rainforeststudio.my，并说明手机型号、应用版本、操作步骤及大约时间。请勿发送护照号码或其他敏感个人资料。